Frequently Asked Questions

Q: What are the requirements for a SEC-H-201/U controller to be eligible for the exchange program? 

A: Only the SEC-H-201/U controllers currently licensed for WEBs-AX Enterprise Security 2.2 (NiagaraAX version 3.6) are eligible for the exchange at the reduced price.

The older version SEC-H-201/U controllers can be exchanged using this program if the purchase order includes the SEC-H-J-REV/U revision upgrade option for each older version controller to be exchanged.


Q: How do I order a SEC-H-602 controller to exchange with my current SEC-H-201/U controller?

A:When placing the order for the SEC-H-602 controller, include the promotion codeSECJ2EXC on the PO. Refer to the SEC-H-201/U Controller Exchange Form for detailed instructions regarding placing orders for this program.


Q: The SEC-H-602 controller comes with two (2) readers included in the license. How many readers will be included with the exchange program?

A: The SEC-H-201/U controllers are licensed for sixteen (16) readers. All SEC-H-602 controllers provided under the exchange program will be licensed for sixteen (16) readers.


Q: Do I need to return the SEC-H-201/U that I am replacing?

 A: Please dispose of the SEC-H-201/U that is being replaced using a locally approved disposal process. If you do not have a suitable local disposal process, you may ship the SEC-H-201/U controller, for disposal to the following address:

TRIDIUM, INC.

2256 DABNEY ROAD, SUITE C

RICHMOND, VA 23230

ATTN: SECJ2EXC